Electrolux Corporation

On September 5 I gave my vacuum cleaner to an elderly gentleman from this company (according to his calling card, the Sales Manager)for a "retuning" and a new hose. He wrote out an Estimate of Repair Service form to the total amount of $99.50 + $6.00 Sales Tax and promised to return the vacuum cleaner in one week's time. Two weeks later, he announced by phone that he would be delivering it on a Saturday. We changed our personal plans to be on hand for the delivery. We called him to affirm that we were on hand and he informed us that unfortunately he was busy with other work that day. We said - then drop it off on the back porch at your convenience together with an invoice and we'll pay by mail. He said it is company policy to get payment upon delivery. I subsequently called the number of the person he referred to as his "Boss", which is the number of the outfit in question (Electrolux in Palmer, MA), and I was informed that this is, indeed, company policy, to receive payment upon delivery. Then last week I made three attempts to arrange a time of delivery, all of which were neither confirmed nor met by the company. Today I called the "Boss" again and spoke to his girl, who said that the company policy now required payment to be remitted prior to delivery. I have not received any communication from the company as to the amount of payment required, other than the elderly gentleman's "Estimate of repairs". I told her that I would like to speak to the "Boss", but, of course, he was not available, nor has he called me as of Tuesday, September 30.