The women were very nice & made me feel very comfortable. They took great pictures of me which I will treasure forever. However, they are also professional sales women. They can talk you into spending WAY more than you expect without you even realizing it until after the "high" wears off. They are GOOD at what they do when it comes to making $$$$. I dropped over 3K for a small album of 5x7 pictures which they own the rights to. Buyer beware, but if money is no object, I would think about recommending them.